Service Desk Manager's Crash Course
In Service Desk Manager's Crash Course, you'll learn from the experience of one of the industry's most well-known former practitioner. Phil Gerbyshak offers an updated and an easy to read-and ready to implement-source for the new manager, and a great refresher for the seasoned one. His combination of expertise and easy-to-grasp teaching veers something close to genius for a support desk reference.
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